Pension Administrative Offices are open to assist plan participants. To assure the best customer experience for an in-person visit, we encourage you to schedule an appointment by calling the number listed below. We value your time, so appointments are not required but will greatly assist in our ability to assist you without unreasonable delay. If you prefer to meet by telephone or video conference, give us a call and we will schedule a time if we cannot offer immediate assistance.
Once you start receiving Plan benefits, Prudential Financial representatives are your main contact for information about your payments. Over the phone, they can:
- Answer questions about your benefits
- Enroll you in automatic deposit
- Provide basic tax withholding information
- Make address changes
Contact Prudential at 1-800-336-3387 Monday through Friday from 8:00 a.m. to 4:00 p.m., Pacific Time.
Keep the Plan informed of your new address.
After benefits begin, it’s important to keep the Plan informed of changes in your home address. If your pension check is mailed to your home and you move, it may take up to two months before your check is mailed to your new address. Contact Prudential Financial at the number above as soon as you are aware of your new address.
If your pension checks are automatically deposited with your bank, it’s still important to keep the Plan advised of any changes to your home address. Plan updates and your annual Internal Revenue Service Form 1099R or Form 1042S are mailed to your home address.